FAQ & Contact Us
Pure and Trusted Ingredients, Naturally Sourced
What makes ALEGIS Herbal Tea different from ordinary tea blends? A：**ALEGIS Herbal Tea balances precise formulation with natural ingredients. Rooted in Eastern herbal philosophy, each blend unites Taiwanese tea craftsmanship with restorative botanicals. Every cup offers natural layers of flavor—free from artificial additives or sugar—crafted for balance, authenticity, and everyday well-being.
What material are ALEGIS tea bags made of? Are they eco-friendly or biodegradable? A: **ALEGIS tea bags are made from PLA, an eco-friendly, biodegradable material derived from renewable corn starch. This compostable bio-based filter is free from BPA, plasticizers, and harmful residues, safe for hot-water brewing, and designed to minimize environmental impact—reflecting our commitment to a sustainable, additive-free philosophy made with family in mind.
Are the ingredients natural? Do you add any flavorings or preservatives? A：**A: ALEGIS is made exclusively from natural herbs and premium Taiwanese tea, with no artificial flavorings, colorants, or preservatives. All aromas and flavors come naturally from the herbs and dried botanicals themselves, preserved through careful low-temperature drying and airtight packaging.
How do the flavors differ among ALEGIS tea blends? A：**ALEGIS Tea blends Taiwanese tea with Eastern herbs, layered with the natural fragrance of botanicals. Each formula is precisely balanced to reveal a distinctive flavor and a gentle sense of well-being: Black Tea with Astragalus & Mint – Premium black tea combined with astragalus root and mint; warm, grounding, and ideal for moments of focus and mindfulness. Astragalus & Mint Tea – Taiwanese ball-rolled tea infused with astragalus and mint; bright, refreshing, and designed to energize both body and mind. Soothe & Warm Herbal Tea (5 Herbals) – A comforting blend with ginger and tangerine peel; caffeine-free and perfect for post-meal relaxation. Defense Herbal Tea (6 Herbals) – Mild herbal sweetness with earthy undertones; caffeine-free and crafted to gently support daily vitality. ALEGIS embraces the philosophy of Flavor × Healing × Ease Wellness, crafting each cup to harmonize herbal balance with the pleasure of tea.
Where do the ingredients come from? Are they sourced from Taiwan? A: **All ALEGIS tea blends are sourced directly from Taiwanese tea artisans and small growers, ensuring premium quality and authentic regional character. Certain herbal ingredients are carefully imported from certified farms across Asia, chosen for their unique climates and botanical properties. Driven by the belief that every blend should be safe enough for our own family, ALEGIS is committed to using only pure and genuine ingredients.
How to Brew & Enjoy for the Best Flavor
What is the recommended water amount and steeping time for each tea bag? A: **We recommend steeping one ALEGIS tea bag in 400–450 ml of hot water at 90–95°C (194–203°F) for 10–15 minutes. Some ingredients, such as astragalus root, require a little more time to fully release their natural essence.
Can I rebrew the tea? How many times is recommended? A: **Yes, you can. ALEGIS uses premium Taiwanese tea leaves and fine small-farm botanicals, known for their stable character and lasting flavor. You may rebrew several times according to your preferred taste and intensity. Even after multiple infusions, the tea retains its natural herbal aroma and smooth, mellow finish.
Can I cold brew the tea? How does it differ from hot brewing? A: **Yes, you can. ALEGIS Herbal Tea is ideal for cold brewing. Use one tea bag per 400–500 ml of water and refrigerate for about 24 hours. Alternatively, you can brew it hot first and refrigerate overnight with the tea bag left inside for a richer, more layered flavor. Cold brewing yields a smoother and more refreshing taste, while hot brewing brings out stronger aromas and deeper herbal notes.
How should I store the tea after opening, and what is its shelf life? A:**ALEGIS teas are packed in individually sealed sachets with nitrogen flushing, which effectively preserves herbal potency and aroma. Each unopened sachet is best before 24 months from the packing date. Once opened, store it in a cool, dry place away from direct sunlight and moisture, and consume within one week to ensure optimal flavor and herbal vitality.
Does ALEGIS tea contain caffeine? When is the best time to drink it? A: **Yes. Black Tea with Astragalus Root & Mint and Astragalus Root & Mint Tea contain natural caffeine from tea leaf—mild and gently uplifting. That’s roughly half the caffeine of coffee, providing calm alertness without overstimulation—ideal for morning or daytime enjoyment. Our herbal blends are caffeine-free, perfect for afternoon relaxation or before bed.
Safe & Mindful Drinking Guide
Can I drink ALEGIS teas during pregnancy or while breastfeeding? A：**ALEGIS teas are crafted with natural herbs and tea leaves, free from additives. However, during pregnancy and lactation, the body’s metabolism and sensitivity to certain botanicals may change. Summary: For pregnancy → Soothe & Warm Tea with 5 Herbals (gentle, warming, caffeine-free) For breastfeeding → Defense Tea with 6 Herbals (mild and supportive for daily balance) If you have specific conditions or are taking medication, please consult your doctor or licensed herbalist before consumption.
Can children drink ALEGIS teas? **A: ALEGIS teas are crafted from natural herbs and Taiwanese tea, featuring gentle formulas with no artificial additives. In general, children may drink small or diluted amounts of caffeine-free blends, such as Soothe & Warm Tea with 5 Herbals (ginger, tangerine peel) or Defense Tea with 6 Herbals (astragalus, siler root), depending on their age and constitution. For children with sensitivities, allergies, or specific health conditions, it is best to consult a pediatrician or licensed herbalist before consumption.
Does ALEGIS tea contain sugar or artificial sweeteners? A: **No. All ALEGIS teas are 100% additive-free, containing no sugar, artificial sweeteners, preservatives, or flavorings. Each blend’s aroma and taste come purely from natural herbs and tea leaves, offering a clean, authentic, and effortless daily tea experience.
Can I drink ALEGIS teas if I have a chronic condition or take medication? A：**ALEGIS teas are crafted from natural tea leaves and herbs, formulated as gentle, wellness-oriented beverages rather than medicinal preparations. They are safe for daily consumption under normal health conditions. If you have a chronic condition or are taking medication, please note the following based on each blend’s characteristics: Black Tea with Astragalus Root & Mint / Astragalus Root & Mint Tea: Contain tea leaves and astragalus. Astragalus is a qi-tonic herb that may, in theory, interact with antihypertensive, immunosuppressant, or anticoagulant medications. One tea bag per day is considered safe for regular use; however, long-term medication users should consult a physician. Soothe & Warm Tea with 5 Herbals: Includes ginger, tangerine peel, and licorice — gentle herbs generally safe for those with or without medication. If monitoring blood pressure or potassium levels, moderate consumption is advised. Defense Tea with 6 Herbals: Contains astragalus, siler root, and atractylodes, which gently support energy and vitality. Recommended for those with fatigue or low qi, though individuals prone to internal heat or inflammation should reduce intake. Summary: ALEGIS teas are everyday healing blends with mild, safe concentrations suitable for most people. If you have chronic illness or take medication regularly, it’s best to consult your physician or a qualified herbal practitioner to maintain balance between herbs and medication.
How many tea bags can I drink per day? Is there a recommended intake? **A: ALEGIS teas are gentle, everyday herbal infusions. You can adjust your intake based on your needs and body condition. General recommendation: 1–2 tea bags per day is ideal, enjoyed in the morning and afternoon. Caffeinated blends (e.g., Black Tea with Astragalus Root & Mint, Astragalus Root & Mint Tea) are best earlier in the day. Caffeine-free blends (e.g., Soothe & Warm Tea with 5 Herbals, Defense Tea with 6 Herbals) can be enjoyed after meals or in the evening for relaxation. For those who are pregnant, breastfeeding, or on medication, limit to one tea bag per day and consult a doctor or qualified herbalist before use.
Can people with allergies drink ALEGIS teas? **A：ALEGIS teas are made with natural tea leaves and herbs, with no artificial flavorings or preservatives. However, everyone’s sensitivities differ. If you have known allergies to certain herbs or plants, we recommend starting with a small amount to check your comfort. For individuals with multiple allergies, asthma, or active allergic symptoms, please consult a healthcare professional before drinking.
For any other questions, please feel free to contact us directly.
Choose the ALEGIS Blend That’s Right for You
Which tea should I choose for a refreshing boost? **A：If you’re looking for a clearer, more focused feeling in the morning or during the day, we recommend choosing a tea with natural caffeine: Black Tea with Astragalus Root & Mint – Black-tea based, richer in aroma; suitable for moments when you need extra alertness. Astragalus Root & Mint Tea – Taiwanese ball shape tea based, clean and refreshing; ideal for staying focused. Both blends pair tea leaves with astragalus and mint as their formulation inspiration, offering a naturally uplifting and refreshing experience. If you prefer to avoid caffeine, Defense Tea with 6 Herbals is a gentle, caffeine-free herbal option that fits well into your daily rhythm.
Which tea should I choose if I’m looking for something gentle for the stomach? Do the ingredients support this? **A：If you prefer a mild, caffeine-free option to enjoy after meals or during your daily routine, we recommend the following blends: “Soothe & Warm Tea with 5 Herbals” Made with ginger, tangerine peel, licorice, perilla, and lemon balm—ingredients commonly found in everyday food culture and post-meal herbal drinks. Traditional references often describe these herbs as warm and gentle, offering a soft and soothing flavor profile suitable for relaxed moments. ”Defense Tea with 6 Herbals“ Inspired by combinations of astragalus, siler root, atractylodes, patchouli, and perilla stem often mentioned in traditional texts. This caffeine-free blend has a mild, balanced character and fits well into a calm daily rhythm.
Looking for a refreshing caffeine-free tea? **A：A: If you prefer a clean, caffeine-free option, we recommend these herbal blends: Defense Tea with 6 Herbals – Inspired by astragalus, siler root, and atractylodes; light and gentle in flavor, suitable for any time of day. Soothe & Warm Tea with 5 Herbals – Made with ginger, tangerine peel, and perilla; warm in the first sip with a clean, refreshing finish, ideal after meals or in the afternoon. Both blends are fully caffeine-free and can be enjoyed whenever you like.
Do you offer a starter set or sample pack? **A：Yes. ALEGIS provides a Mixed Tasting Pack for collaboration and sampling requests. If you are a KOL, group-buy host, media partner, or corporate buyer, you are welcome to submit your information through the form below. Our team will help arrange a Mixed Tasting Pack so you can explore our range of teas. Please note that international shipping fees will need to be covered by the requester. (Sample availability and quantities are subject to brand confirmation.)
For any other questions, please feel free to contact us directly.
Shop with Confidence & Receive Your Tea with Ease
Where can I purchase ALEGIS teas? (Online / In-store) **A：You can purchase ALEGIS teas through the following channels: Online Taiwan | Convenience Store Pickup Shop Accessible through the link below or via each product page. Supports multiple payment and pickup options.（https://www.fami.tw/MBjFP ） Singapore | Amazon Available for online purchase with delivery within Singapore. In-store 0km ShanwuSuo (Taiwan) Selected ALEGIS products are available for purchase at the store. Our retail and online partners are continuously expanding. If you are interested in collaboration—whether as a retailer, specialty shop, or international platform— please feel free to contact us through the inquiry form.
What payment methods are supported? (Credit card, cash on delivery, etc.) **A: In Taiwan, our Convenience Store Pickup Shop supports both cash on delivery and online credit card payments. Other channels—such as 0km or Amazon Singapore—follow each platform’s own payment policies. (Please refer to each checkout page for the most accurate and updated payment options.)
What are the shipping fees and free-shipping thresholds? **A: For orders placed through our Convenience Store Pickup platform via the official website, free shipping is available for orders over NT$600. Orders below this amount will follow the delivery fee shown at checkout. For all other channels—such as 0km or Amazon Singapore—shipping fees and free-shipping thresholds are determined by each platform’s own policy.
Do you offer international shipping? How are shipping fees calculated? **A: Yes, ALEGIS offers international purchasing and shipping services. For overseas orders, the minimum order quantity (MOQ) is 45 boxes. Shipping fees will be quoted based on the destination country/region, package weight, and the selected courier service. If you are interested in international procurement, please contact us through the form below and our team will provide detailed shipping options and a customized quotation.
For any other questions, please feel free to contact us directly.
Philosophy & Sustainability Practices
Are the packaging materials recyclable? A: The outer box of ALEGIS teas is made from recyclable paper and can be disposed of through regular paper recycling. The individual sachets and foil-lined pouches are made from multi-layer materials, which may not be accepted in standard recycling programs and should be disposed of according to your local waste-sorting guidelines. (Please follow the recycling rules provided by your local authorities.)
Do you support fair trade or eco-friendly farming practices? **A: ALEGIS works directly with local tea artisans and small-scale farmers in Taiwan, prioritizing small-batch, traceable ingredients and supporting sustainable, eco-conscious farming practices. While certifications are not our primary purchasing criteria, we remain committed to a transparent supply chain, responsible sourcing, and supporting local agriculture, selecting trusted and consistently high-quality ingredients according to the needs of each blend.
Will ALEGIS release new tea blends or limited-edition products in the future? **A: ALEGIS will continue to release new tea blends and may occasionally launch collaboration editions. All updates will be announced first on our website and official Facebook, Instagram, and LINE accounts. We invite you to follow ALEGIS to stay updated on our latest releases.
How can I collaborate with ALEGIS or inquire about wholesale opportunities? A: For brand collaborations, corporate purchases, wholesale inquiries, or KOL/group-buy partnerships, please contact us through the collaboration inquiry form below. Our team will review your request and provide suitable partnership options and procurement details. (For international procurement, the minimum order quantity is 45 boxes. Shipping fees will be quoted based on destination and delivery method.)
Contact Us
We appreciate your support and hope to embark on this journey together.
Please reach out to us directly at alegis.d@gmail.com for any questions, inquiries, suggestions, or collaboration opportunities.
We will respond to you as soon as possible.
Contact ALEGIS
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Join us in delivering the healing power of Eastern herbal tea
E-Mail: alegis.d@gmail.com
Tel: +886 914 241 689